Why should a company need do aftersales service? Very simple, because our products rely on the service, I believe we all know, any one of the brand’s product development and the development of the company are inseparable from the aftersales service. For example, Haier, Lynx, Jingdong, what are these company doing? They are doing after-sales, they are selling their service. It is by word of mouth.
Now more and more consumers pay attention to what, pay attention to the aftersales service. The same product, who’s quality and service are better, customers will buy from whom. But the technology develop so fast, it is easy for different company to make the same quality produce with some time. So the only difference and distance between them is the service quality. Who’s after-sales service is good, customers are willing to buy the similar product, so that good Service determines the key to a product, you only have to do a good service, the customer will have a good reputation.
Only when you know after you buy the product, once you have any query, you need the help and support, you can find someone reply you immediate, then you will feel secure. And there is always someone guarantee the quality of what you bought. That is what we call really sale.